Prices listed are for double occupancy (two adults) and are in American dollars unless otherwise stated. For reservations with more than two adults, an additional $15 per day will be applied. The Victoria also enforces a strict non-smoking policy. Any guests caught smoking on the property will be considered destructive, will incur an additional cleaning fee of $250 per room, and may evicted immediately without refund. Any guests causing harm or disturbance to other guests, staff, or local individuals not associated with The Victoria, may also be evicted immediately, without refund, and may also be subject to additional charges by local authorities. If guests lose their issued keys, an additional fee of $10 will also be applied.
Check-In and Check-Out:
Please do not plan to check-in earlier than 3pm local time, and please do not plan on checking out later than 11am local time. If this is an issue, please contact [email protected]. We always strive to accommodate travel plans, however, this is not always possible.
Reservations and Cancellation Policy:
A 50% downpayment of the reservation’s total cost is required at the time of booking, and the remaining balance must be paid upon arrival. Guests can cancel their reservation up to 90 days before their arrival with a full refund. If guests cancel their reservations less than 90 days but more than 45 days prior to their arrival, 50% of the deposit will be returned. If guests cancel less than 45 days before their arrival, the deposit is forfeited. As we are a small guesthouse, we cannot be held responsible for disruptions in reservations due to travel delays, health issues, or early departures.
How to Guarantee a Reservation:
Reservations can only be guaranteed if The Victoria receives a deposit at the time of booking, which can be made in three ways:
- Via PayPal: you do not have to be a PayPal member in order to use our secure online reservation system. To pay via PayPal, simply enter your payment amount in U.S. dollars and your deposit will automatically be deducted from your debit/credit card account in your local currency.
- Via onsite credit/debit card terminal: The Victoria is setup to accept debit and credit card payments in Mexican pesos only. The credit/debit card must be present as it will be swiped or chip read via an onsite banking terminal, and the peso amount will be determined using the official exchange rate as stated by www.xe.com at the time of booking. The Victoria is not responsible for any additional fees that may be charged by your banking institutions as a result of currency conversion.
- Via Mexican pesos: The Victoria welcomes payments in cash, however, we regret that we can only accept Mexican pesos. At no time will payments in foreign currencies be accepted.
Visitor and Pet Policy
Guests are encouraged to make use of the communal areas and are encouraged to have friends and family visit them during their stay. Well behaved pets are also loved and welcomed at The Victoria in our Ground Floor Suite and Lower Garden Suite. So that we may comfortably accommodate guests with allergies pets are not permitted in other rooms and suites. Guests are entirely responsible for the behaviour of their friends and beloved animals throughout the duration of their reservation. Any damaged property or distress caused by guests and their visitors/pets will result in a minimum $250 charge. For those travelling with their pets, an additional fee of $5 per animal per day is required in order to ensure that our suites are thoroughly cleaned for our next guests. Guests are also expected not to leave their pets unattended, nor are pets allowed in the master kitchen. Pets are also expected to relieve themselves outside of the property.