Terms and Conditions

By processing your payment, you have agreed to the terms and conditions as outlined below for your convenience.

General Information:

Prices listed are for double occupancy (two adults) and are in American dollars  for the convenience of guests and unless otherwise stated. All fees and transactions however, are charged in Mexican pesos at a rate of twenty (20) Mexican pesos per one (1) United States dollar. For reservations with more than two adults, an additional $15 per day will be applied. The Victoria also enforces a strict non-smoking policy. Any guests caught smoking on the property will be considered destructive, will incur an additional cleaning fee of $250 per room, and may evicted immediately without refund. Any guests causing harm or disturbance to other guests, staff, or local individuals not associated with The Victoria, may also be evicted immediately, without refund, and may also be subject to additional charges by local authorities. If guests lose their issued keys, an additional fee of $100 will also be applied.

Check-In and Check-Out:

Please do not plan to check-in earlier than 3pm local time, and please do not plan on checking out later than 11am local time. If this is an issue, please contact Colin@thevictoriaajijic.com. We always strive to accommodate travel plans, however, this is not always possible.

Reservations and Cancellation Policy:

A minimum stay of 7 days is required for any reservation for the months of October through April. Please do not plan to check-in earlier than 3pm local time, and please do not plan on checking out later than 11am local time. If this is an issue, please contact Colin@thevictoriaajijic.com. We always strive to accommodate travel plans, however, this is not always possible.

How to Guarantee a Reservation:

Reservations can only be guaranteed if The Victoria receives a deposit at the time of booking, which can be made in three ways:

    • Via PayPal: you do not have to be a PayPal member in order to use our secure online reservation system. To pay via PayPal, simply navigate our website as you would purchase any other online service or product. Regarding more complicated reservations, communicate with Colin and he will send you a customized invoice via email which you can pay with your debit or credit card. All charges are in pesos at a rate of twenty (20) Mexican pesos per one (1) United States dollar. We cannot be held responsible for any extra fees incurred as a result of currency conversion.

    • Via onsite credit/debit card terminal: The Victoria is setup to accept debit and credit card payments in Mexican pesos only. The credit/debit card must be present as it will be swiped or chip read via an onsite banking terminal, and the peso amount will be determined at a rate of twenty (20) Mexican pesos per one (1) United States dollar. The Victoria is not responsible for any additional fees that may be charged by your banking institutions as a result of currency conversion.
    • Via Mexican pesos: The Victoria welcomes payments in cash, however, we regret that we can only accept Mexican pesos. At no time will payments in foreign currencies be accepted.

Visitor and Pet Policy

Guests are encouraged to make use of the communal areas and are encouraged to have friends and family visit them during their stay. Well behaved pets are also loved and welcomed at The Victoria. However, guests are entirely responsible for the behaviour of their friends and pets throughout the duration of their reservation. Any damaged property or distress caused by guests and their visitors/pets will result in a minimum $250 charge. For those travelling with their pets, an additional fee of $5 per animal per day is required in order to ensure that our suites are thoroughly cleaned for our next guests. Guests are also expected not to leave their pets unattended, nor are pets allowed in the master kitchen. Pets are also expected to relieve themselves outside of the property.

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